Wednesday, December 08, 2004

I am supposed to be working, but this was too good to leave until later.

Where I work, we use GEAC software for HR, GL and AP. Most of their support, for which we pay tens of thousands of dollars a year, is through their web page. Among other things, they post what they call solutions. Sometimes these are updates or bulletins for tax code updates, or they are just tips or ideas that may be useful. Our HR support person was browsing through all the new solutions and came up with this gem (I'd give a direct link, but it requires a user ID and password):

Topic: How to print an attachment [to a solution] without downloading it.

Resolution: " the file to your PC and print from there."

For this, we pay money.

Actually it isn't as bad as I made it out to be. You can print directly from their web if you use IE, if you have ActiveX running (almost no one in the corporate world does; it is nothing but a wide open path for malware), and if your PC recognizes the file extension, then you can print, otherwise, you have to download it to be able to print it. The problem is that with all those caveats, no IT shop sophisticated enough to be using GEAC is going to be able to use their solution.

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